HVAC Unit Replacement

HEP Heat and AirHVAC Unit Replacement

HVAC Unit Replacement | Heating and Air Conditioning | Powell

When East Tennessee’s temperature swings leave your old HVAC system huffing and puffing, HEP Heating & Air is ready to step in with a swift, hassle-free replacement. From the first phone call to the final safety check, our NATE-certified technicians guide you through every option—helping you choose an energy-efficient unit that lowers monthly bills, balances humidity, and fits the unique layout of your Powell home. We handle permitting, removal, installation, and clean-up the same day whenever possible, so you never spend a night shivering or sweating.

Backed by industry-leading warranties and flexible financing, HEP’s replacements pair cutting-edge comfort with total peace of mind. Plus, our 24/7 emergency support and transparent up-front pricing mean no surprises—just reliable heating and cooling you’ll feel right away. Discover why your neighbors in Powell count on HEP to keep their indoor climate perfectly on point, season after season.

What our customers say

The technitions that installed our new heating & AC unit, Eddie & Gene, were friendly and professional. They were as quiet as they possibly could be (I work from home) and cleaned up after they were through. Thank you!
Alice F. profile photo
Alice F.
Joe Brown and Dart Cremeans did a wonderful job installing the unit. they were very respectful and professional. they took a little longer than expected but they ran into unexpected issues that were resovled as quickly as possible. we appreciate the constant updates and their awesome teamwork.
Kenaniah R. profile photo
Kenaniah R.
Chase was very professional made me feel comfortable that I had made the right decision to choose Hep, then Gary was my 22nd contact, he too was knowledgable and very kind he and Chase had someone bring me w heaters because my house was so cold and I wouldn't have to leave my home before they started work the next morning. Thats when my next two contacts Ed and james arrived, they to were very profesdional and helpful, explained things to me where I could understand them, covered their feet before entering my home, also knocked before entering, cleaned up after themselves. It has been an overall very good experience dealing with hep, especially having to deal with such an expensive item day after Christmas. These 4 men represented Hep in a professional, knowledgeable hard working way. I highly recommend them and this company.
Vicki R. profile photo
Vicki R.
Eddie and Gene came and installed a furnace and it turned out great. Friendly and efficient, would highly recommend.
Christopher M. profile photo
Christopher M.
Eddie Hawkins and gene cross installed my new unit and were great!!
Stephen L. profile photo
Stephen L.
Called Jason Shoupe and He got us some HELP right away. Sent out Rick Lounders and the very next day we had the installation by Eddie and Will were great! We had a heat and air unit installed today and needless to say, with this cold weather we aren't cold now! Can't Thank Y'all Enough!!
Shamicca P. profile photo
Shamicca P.
Eddie and Gene installed our unit today and it and they are wonderful pleasnt
Julie F. profile photo
Julie F.
HVAC installer Eddie Hawkins customer service, attention to detail, and performance in his duties were above and beyond my expectations. Excellent customer service, polite, super nice guy, and he performed his job extremely well. He didn't rush around just to get the job done. He did the job RIGHT!!! No matter how long it took him. And I sincerely appreciate that. Thank you. I will be recommending him to anyone I know who needs an HVAC install.
Robert R. profile photo
Robert R.
Want to thank Eddie Hawkins and Gene Cross for a great job today. They put in a new heat and air system.
Beth E. profile photo
Beth E.
This was my first experience working with HEP and I was extremely pleased with every aspect of the experience. I work with a lot of different contractors while remodeling homes and this was the fastest response I have ever received to a request for a bid by Rick. Eddie Hawkins and Gene Cross did my installation and I can't say enough great things about them. They worked long hours in extremely hot weather, going beyond the call to make sure I was happy with the work. They were friendly,, respectful and committed to doing a great job for us. Your company is very lucky to have such great workers representing them. I will definitely use HEP in the future and will ask for Eddie and Gene again.
Jennifer M. profile photo
Jennifer M.

Reliable HVAC Unit Replacement in Powell

Serving homeowners and businesses across Powell, HEP specializes in comprehensive heating and air conditioning HVAC unit replacement. Whether your current system is struggling to keep up with temperature swings or energy bills are creeping higher every month, a professionally executed replacement provides a fresh start for comfort, efficiency, and peace of mind. This detailed guide walks through every aspect of an HVAC unit replacement project with HEP, from early warning signs to long-term benefits, shedding light on the technical details that matter most to property owners in Powell.

Why Timely Replacement Matters

An HVAC unit on its last legs creates more than minor discomfort. It can erode indoor air quality, inflate monthly costs, and trigger unexpected breakdowns during peak heating or cooling seasons. Acting before a total failure occurs helps you:

  • Safeguard occupancy comfort during Powell’s humid summers and chilly winters
  • Eliminate emergency repair scenarios that often involve premium costs and rushed decisions
  • Take advantage of modern equipment engineered for higher SEER and HSPF ratings
  • Reduce carbon footprint and meet evolving energy-efficiency standards
  • Align installation with your scheduling preferences rather than the unit’s final breakdown date

Signs Your Heating and Air Conditioning System Needs Replacement

HEP’s technicians often encounter similar symptoms across aging systems in Powell. Watch for these red flags:

  • Uneven temperatures between rooms despite correct thermostat settings
  • Continuous short cycling or excessively long run times
  • Noticeable rattling, grinding, or whistling noises from the indoor or outdoor unit
  • Frequent refrigerant leaks necessitating multiple recharges in a single season
  • Persistent musty or burnt smells despite filter changes
  • Rising electric or gas bills without a clear lifestyle change
  • Equipment older than 12–15 years, especially if it relies on phased-out refrigerants

Advantages of Choosing HEP for HVAC Unit Replacement

Expertise Rooted in Local Climate Knowledge

Powell’s mix of humidity, precipitation, and temperature extremes puts unique stressors on HVAC equipment. HEP’s service teams understand these conditions inside and out, tailoring recommendations to ensure optimal performance year-round.

Comprehensive Project Management

HEP handles each phase—assessment, load calculation, equipment selection, removal, installation, calibration, and follow-up—under one roof. Clients avoid the complexity of coordinating multiple subcontractors.

Licensed, Certified Technicians

The company dedicates resources to continued education, ensuring that every installer remains current on manufacturer updates, building codes, safety protocols, and evolving efficiency standards.

Quality-Assured Components

From hermetically sealed compressors to corrosion-resistant outdoor coils, HEP specifies high-grade materials proven to endure Powell’s climate challenges.

Clear, Consultative Communication

Technicians translate technical jargon into plain language, outlining each option’s performance metrics, energy impacts, and maintenance demands so property owners can make confident decisions.

The HEP Replacement Process Step by Step

1. Initial Site Evaluation

A certified technician visits your property to measure square footage, review insulation levels, inspect existing ductwork, and note architectural nuances such as vaulted ceilings or large window expanses. These variables feed into Manual J load calculations essential for proper sizing.

2. System Design & Equipment Selection

HEP leverages software modeling to pair your property’s heating and cooling load with appropriate equipment capacity, SEER/HSPF ratings, and airflow specifications. Options may include variable-speed compressors, dual-fuel heat pumps, or traditional split systems.

3. Removal of Existing Equipment

The crew safely disconnects electrical connections, refrigerant lines, and duct transitions, disposing of obsolete components in compliance with environmental regulations. Care is taken to protect flooring, walls, and landscaping.

4. Installation & Commissioning

New indoor and outdoor units are positioned for optimal airflow, drainage, and service accessibility. Technicians evacuate and charge refrigerant lines to factory specifications, verify static pressure, and calibrate thermostats. Monitoring equipment confirms correct amperage draw, temperature differentials, and airflow rates.

5. Client Orientation

After the system passes operational checks, HEP provides a walkthrough covering filter replacement intervals, thermostat programming, and recommended maintenance milestones.

6. Post-Installation Inspection

A follow-up visit ensures the new HVAC unit operates within design parameters after a full duty cycle, capturing data that may only emerge once the system settles into regular use.

Energy Efficiency and Modern Technology

Emerging HVAC technologies offer performance leaps compared with units manufactured even a decade ago. By selecting high-efficiency models, property owners in Powell can:

  • Lower annual energy consumption by up to 30%
  • Benefit from two-stage or variable-speed compressors that fine-tune output rather than running at full capacity constantly
  • Integrate heat pump systems capable of heating and cooling efficiently through reversible refrigeration, ideal for Powell’s mild shoulder seasons
  • Leverage ECM (electronically commutated motor) blower motors for reduced electrical draw and quieter operation
  • Employ advanced coil coatings that resist corrosion from humidity, extending service life

Types of HVAC Units Replaced by HEP in Powell

  • Central air conditioners paired with gas furnaces
  • Air-source heat pumps for homes seeking all-electric solutions
  • Dual-fuel hybrid systems blending gas heat with heat-pump efficiency
  • Packaged rooftop units for light commercial spaces
  • Ductless mini-splits for additions, garages, or homes lacking conventional duct networks
  • Geothermal heat pumps tapping stable underground temperatures for high efficiency

Indoor Air Quality Benefits After Replacement

A new HVAC unit does more than regulate temperature; it plays a pivotal role in moisture management and pollutant removal. Upgraded systems can:

  • Introduce multi-stage filtration to capture fine particulates, allergens, and pet dander
  • Maintain consistent humidity levels to deter mold growth and preserve wood finishes
  • Provide fresher airflow through variable-speed fans that run longer on low power, enhancing circulation without noticeable drafts
  • Support add-on UV lights or electronic air cleaners compatible with modern air handlers

Preparing Your Powell Home for HVAC Replacement

To streamline installation day, property owners can:

  • Clear a pathway from entryways to mechanical rooms and the outdoor condensing unit site
  • Relocate delicate furniture or valuables that could be affected by foot traffic or tool placement
  • Verify electrical panels have clear labeling for HVAC breakers to expedite safe disconnection
  • Secure pets in a separate area to reduce stress and maintain technician focus
  • Note Wi-Fi network credentials if integrating smart thermostats requiring setup

Post-Installation Support and Maintenance

HEP provides structured maintenance schedules designed to protect your investment:

  • Bi-annual inspections before summer cooling and winter heating seasons
  • Refrigerant charge verification, coil cleaning, and blower compartment vacuuming
  • Tightening of electrical connections to prevent voltage drops and heat buildup
  • Calibration of thermostat sensors for accurate temperature readings
  • Replacement of disposable filters or cleaning of reusable media

Common Mistakes to Avoid When Replacing a Heating and Air Conditioning Unit

  1. Selecting equipment based solely on tonnage without load calculations
  2. Overlooking ductwork condition, leading to leaks that negate system efficiency gains
  3. Ignoring ventilation requirements for gas furnaces, risking combustion safety issues
  4. Pairing new high-efficiency components with outdated thermostats that lack temperature swing control
  5. Skipping proper refrigerant line flushing, potentially contaminating fresh compressors

Environmental Impact of Upgrading Your HVAC System

Modern refrigerants exhibit lower global warming potential (GWP) than predecessors, contributing to wider sustainability goals. Additionally, decreased energy consumption translates directly to reduced demand on power plants, shrinking the property’s carbon footprint. HEP recycles metals, plastics, and recovered refrigerant as part of a broader commitment to eco-friendly practices.

Seasonal Considerations in Powell for HVAC Replacement

Winter Challenges

Cold snaps place heating equipment under maximum stress. Scheduling replacement before winter sets in prevents the discomfort of an unheated home while eliminating competition for limited technician availability during emergency calls.

Summer Heat Waves

Powell’s peak heat index often arrives with elevated humidity. Replacing an underperforming air conditioner in late spring ensures the new system can dehumidify effectively when temperatures climb. Variable-speed compressors shine under these conditions, modulating output to maintain indoor comfort without frequent cycling.

The Role of Proper Sizing and Load Calculation

A common misconception holds that bigger is always better. Oversized units short cycle, leading to:

  • Rapid temperature swings that compromise comfort
  • Insufficient dehumidification, encouraging mold or mildew
  • Increased wear on compressors due to frequent starts and stops

Undersized units, on the other hand, run continuously, inflating energy bills and failing to reach set temperatures. HEP’s Manual J calculations assess heat gain/loss across walls, ceilings, windows, and infiltration points to pinpoint the exact capacity required.

Noise Reduction and Comfort Levels

Older HVAC units often roar to life, interrupting conversations or sleep. Advances in fan blade design, vibration isolation, and sound-absorbing compressor blankets reduce decibel ratings considerably. HEP evaluates placement, duct insulation, and unit features to deliver a quieter indoor environment.

Smart Thermostats and System Integration

Coupling a new HVAC unit with a smart thermostat unlocks granular control:

  • Learning algorithms adapt schedules based on occupancy patterns
  • Geofencing lowers output when residents leave and ramps back up before return
  • Remote monitoring alerts property owners to system anomalies, filter changes, or energy spikes
  • Voice assistants integrate for hands-free temperature adjustment

HEP assists with wiring, Wi-Fi setup, and user education to ensure seamless adoption.

Longevity and Warranty Coverage

Modern HVAC equipment carries robust manufacturer warranties covering critical components like compressors and heat exchangers. Proper installation is essential to maintain these protections. HEP submits required documentation and registers new units promptly, ensuring total warranty validity. Regular maintenance remains a stipulation for many policies; adhering to service schedules prevents accidental lapses.

The Impact of Proper Ductwork on Replacement Outcomes

Hidden Energy Losses in Older Ductwork

Even the most advanced HVAC unit cannot overcome deficiencies in the air distribution network. Common duct problems include:

  • Cracked or separated joints that bleed conditioned air into attics and crawl spaces
  • Undersized trunks restricting airflow, leading to hot or cold spots
  • Flex ducts crushed by storage boxes, reducing internal diameter and static pressure
  • Biological growth inside dirty ductwork, compromising indoor air quality

Sealing and Insulation Best Practices

HEP technicians inspect and remedy duct issues by:

  • Applying mastic sealant or UL-181 foil tape to all seams and takeoffs
  • Encasing exposed runs in R-8 insulation to minimize thermal loss in unconditioned zones
  • Straightening sagging flex sections and installing proper supports every four feet
  • Conducting blower door or duct pressurization tests to quantify leakage rates before and after repair

These measures complement the HVAC replacement, ensuring the new system reaches its full efficiency potential.

Local Codes, Permitting, and Inspections in Powell

Permit Requirements

Powell’s building department mandates permits for HVAC replacements exceeding specific tonnage thresholds or involving refrigerant line alterations. HEP manages application paperwork, including:

  • Mechanical permit submission with detailed equipment specifications
  • Electrical permit if breaker upgrades or additional circuits are needed
  • Gas piping diagrams for dual-fuel systems that tie into existing lines

Scheduled Municipal Inspections

After installation, municipal inspectors verify compliance with:

  • Proper clearances around condensers and furnaces
  • Secure electrical grounding and conduit integrity
  • Correct flue vent sizing and termination points for combustion appliances
  • Adequate condensate drain slope and trap configuration

Passing these inspections safeguards homeowners against code violations and future safety hazards.

Airflow Balancing for Multi-Story Homes

Two-story residences in Powell often experience an upstairs temperature differential. HEP addresses this by:

  • Adjusting manual dampers in supply trunks to redirect air volume where needed
  • Adding return air pathways on each level to equalize pressure zones
  • Installing bypass dampers for variable-speed air handlers that operate at lower static pressures
  • Testing room-by-room airflow with anemometers and using balancing dampers to fine-tune CFM delivery

Proper balancing not only stabilizes temperatures but also reduces blower workload, extending equipment lifespan.

Installation Tools and Materials Employed by HEP Technicians

  • Digital manifold gauges with Bluetooth connectivity for precise refrigerant charging
  • Core removal tools enabling rapid evacuation without line contamination
  • Nitrogen purge setups preventing oxidation during brazing of copper lines
  • Torque wrenches calibrated for flare fittings on mini-split systems
  • Sheet-metal brakes for on-site fabrication of custom plenums and transitions
  • Infrared cameras identifying hidden insulation voids that impact load calculation accuracy

By investing in advanced equipment, HEP improves installation accuracy, shortens project timelines, and enhances system reliability.

Seasonal Commissioning Tests and Data Logging

After replacement, HEP conducts seasonal performance evaluations:

  • Recording supply and return air temperatures over multiple cycles to establish baseline efficiency
  • Monitoring compressor amperage during peak load to detect early strain indicators
  • Logging humidity levels to verify proper latent heat removal in summer
  • Documenting flue gas composition on gas furnaces to ensure complete combustion

These data points assist with future maintenance planning and provide proof of optimal operation under real-world conditions.

Areas We Serve

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